Introduction

We are committed to providing our customers with reliable and efficient shipping services. This Shipping Policy outlines the details regarding order processing and shipping times, shipping costs, and international shipping processes. By making a purchase from our website/app, you agree to the terms of this policy.

1. Order Processing and Shipping Time

• Order Processing: Orders are typically processed within [3-5] business days after the order is placed. Processing times may vary depending on product availability and order volume.
• Shipping Time: Once processed, orders are shipped and delivery times vary based on the shipping method selected and the destination. Typical delivery times are:
  • Standard Shipping: [7] business days
  • Expedited Shipping: [3-5] business days

Please note that business days do not include weekends or holidays. Delays may occur due to unforeseen circumstances such as weather conditions or carrier delays.

2. Shipping Costs

• Domestic Shipping: Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination. Shipping charges will be displayed at checkout before you complete your purchase.
• Free Shipping: We offer free standard shipping on orders over [specific amount], within [specific regions/countries]. This offer will be automatically applied at checkout.
• Expedited and Overnight Shipping: Additional charges apply for expedited and overnight shipping options. These costs will also be calculated and displayed at checkout.

3. International Shipping

• Availability: We offer international shipping to select countries. During the checkout process, you will be able to select your country to see if we ship to your location.
• Shipping Costs: International shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination country. These charges will be displayed at checkout before you complete your purchase.
• Customs and Duties: International shipments may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping costs. We recommend checking with your local customs office for more information on these fees.
• Delivery Time: International delivery times vary depending on the destination country and the shipping method selected. Typical delivery times range from [21] business days. Delays may occur due to customs processing or other unforeseen circumstances.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your package through the carrier's website.

5. Undeliverable Packages

In the event that a package is deemed undeliverable due to an incorrect address, failed delivery attempts, or refusal by the recipient, the package will be returned to us. We will contact you to arrange for reshipment. Additional shipping charges may apply for reshipment.

6. Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit. If your package is lost or damaged, please contact the carrier directly using the tracking information provided. We will assist you in filing a claim with the carrier if necessary.

7. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes via email or a notice on our website/app. Your continued use of the website/app after any changes signifies your acceptance of the updated policy.

8. Contact Information

If you have any questions or concerns about this Shipping Policy, please contact us at wearaayna@gmail.com

By making a purchase from our website/app, you acknowledge that you have read and understood this policy and agree to its terms and conditions