We are committed to providing our customers with the best possible experience. This Cancellations and Refund Policy outlines the conditions under which you can cancel your order, return or exchange items, and receive refunds. By making a purchase from our website/app, you agree to the terms of this policy.

1. Return and Exchange Period

You may return or exchange items purchased from our website within 30 days from the date of purchase. Items must be in their original condition, unused, and with all original packaging and tags attached.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact Us: Email our customer service team at wearaayna@gmail.com with your order number, details of the item(s) you wish to return or exchange, and the reason for the return or exchange.
• Instructions: Our team will provide you with further instructions on how to proceed, including any return shipping information if applicable.
• Return Shipping: You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to our error (e.g., you received an incorrect or defective item).

3. Refund Processing Time

Once we receive your returned item(s), we will inspect them to ensure they meet our return conditions. If approved, your refund will be processed within 15 days of receiving the return. The refund will be issued to the original payment method used for the purchase. Please note the following:

• Processing Time: It may take additional time for the refund to appear on your statement, depending on your financial institution.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
• Late or Missing Refunds: If you haven’t received a refund within the specified time, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email address].

4. Order Cancellations

• Before Shipment: You may cancel your order for a full refund at any time before the order has been shipped. To cancel your order, please contact us at [email address] with your order number and cancellation request.
• After Shipment: If your order has already been shipped, please follow the return and exchange process outlined above once you receive the item.

5. Exceptions

• Non-Returnable Items: Certain items are non-returnable, including perishable goods, custom products, and digital downloads. These items will be clearly marked as non-returnable at the time of purchase.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email address] with your order number and details of the product. We will arrange for a replacement or refund as quickly as possible.

6. Changes to This Policy

We may update this Cancellations and Refund Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes via email or a notice on our website/app. Your continued use of the website/app after any changes signifies your acceptance of the updated policy.

7. Contact Information

If you have any questions or concerns about this Cancellations and Refund Policy, please contact us at:

wearaayna@gmail.com

By making a purchase from our website/app, you acknowledge that you have read and understood this policy and agree to its terms and conditions.